Viewing and Exporting Purchases
Hi.Events shows who bought each ticket or product on your event: how many they bought, which order it was in and whether the order has been paid, refunded or cancelled. You can also export purchases to a CSV file. That’s useful for fulfilling merchandise, counting meal choices or sending a supplier the list for an add-on.
How to Get There
- Open your event
- Click Tickets & Products in the left sidebar (under Ticketing & Sales)
- Open the ⋮ menu at the end of a product’s row and click View purchases
The Purchases Panel
A panel opens with the product’s name and how many different people have bought it (Unique buyers). Across the top are four totals:
| Total | What it counts |
|---|---|
| Sold | Units in completed orders |
| Awaiting payment | Units in offline payment orders that haven’t been marked as paid yet |
| Cancelled | Units in cancelled orders |
| Gross sales | What completed orders paid for this product, including tax and fees |
Below the totals is one row per purchase, showing the buyer, the order number, when they bought it and the quantity. Click a row to open the full order, where you can resend emails, refund or cancel. If you cancel an order from there, the totals update when you close it.
Narrowing the List
Choose which purchases to show:
- Active — sold and awaiting payment. This is the default
- Awaiting payment — offline orders you’re still waiting on
- Refunded — orders that have been fully or partly refunded
- Cancelled — cancelled orders only
- All — everything
Search by name, email or order number to find one buyer. On a recurring event, pick a date from All Dates to see purchases for just that date. The totals at the top follow the date you pick.
Refunded Orders Still Count as Sold
Refunding an order doesn’t cancel it. A refunded order that hasn’t been cancelled still counts towards Sold, still takes up capacity, and its tickets still work at check-in. When this applies, the panel shows a warning with the number of refunded orders. Click Show refunded orders to see them, then cancel any that shouldn’t count. To avoid this in future, tick Also cancel this order when you refund. See Refunds & Cancellations.
Exporting Purchases
One Product
Click Export at the top of the purchases panel. The CSV contains exactly what the panel is showing: the same view (Active, Refunded and so on), the same search, and the same date.
Every Product
Click Export purchases at the top of the Tickets & Products page and choose:
- Active purchases — sold and awaiting payment
- All purchases, including cancelled
You get one CSV covering every product on the event.
What’s in the File
Each row is one product in one order. If an order bought two price tiers of the same ticket, or tickets for two dates, those are separate rows.
| Column | Contents |
|---|---|
| Order, Order Date | The order number and when it was placed, in your event’s time zone |
| First Name, Last Name, Email | The buyer |
| Product, Price Tier | What they bought, and which tier if the product has tiered pricing |
| Occurrence Date | The date they booked, for recurring events |
| Status | Sold, Awaiting payment or Cancelled |
| Quantity Sold, Quantity Awaiting Payment, Quantity Cancelled | Units in each state |
| Line Total, Currency | What the buyer paid for this line, including tax and fees |
| Order Status, Refund Status | The order’s status, and whether it’s been refunded |
The file opens in Excel, Google Sheets or Numbers.
Purchases or Attendees?
The purchases panel and the attendees list answer different questions:
- Purchases are grouped by order and work for every product, including merchandise and add-ons that don’t create an attendee. Use them for fulfilment, sales counts and following up with buyers
- Attendees are the individual people holding tickets, with the name entered for each ticket. Use them for check-in, name badges and guest lists
Tips
- To find every order that included a product, use the Product filter on the orders page instead. It shows whole orders and exports them with all their order details
- Export Active purchases for fulfilment lists. Cancelled orders are left out, so you won’t ship something that was cancelled
- Check for the refunded-orders warning before using Sold as your final count
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