Managing Orders
The orders page shows every purchase made for your event — successful, pending, and cancelled.
How to Get There
- Open your event
- Click Orders in the left sidebar (under Ticketing & Sales)
What You Can See
Each order entry shows:
- Order reference — a unique identifier
- Buyer name and email
- Amount — total paid
- Status — Completed, Awaiting Payment, Cancelled, or Refunded
- Date — when the order was placed
Order Actions
Click on any order to:
- View full details — see all tickets in the order, payment info, and attendee details
- Refund — issue a full or partial refund
- Cancel — cancel the order and all associated tickets
- Resend confirmation — send a new order confirmation email to the buyer
Filtering and Searching
Use the search bar to find orders by name, email, or order reference. Filter by status to focus on specific order types.
Exporting
Export your order data for use in spreadsheets or accounting software.