Customizing Email Templates
Hi.Events sends automated emails to attendees at key moments — order confirmations, ticket deliveries, and more. You can customize these to match your brand and include event-specific details.
How to Get There
Email templates can be customized at two levels:
- Organizer level — Organizer Settings → Email Templates (applies to all events by default)
- Event level — Event Settings → Email & Templates (overrides organizer defaults for this event)
Available Templates
- Order Confirmation — sent immediately after a successful purchase
- Attendee Ticket — the email containing the ticket with QR code
Editing a Template
- Select the template you want to customize
- Edit the email body using the rich text editor
- Use merge tokens to insert dynamic data (attendee name, event date, order number, etc.)
- Preview the email to see how it will look
- Save your changes
A token library is available in the editor showing all available merge tokens and what they resolve to.
Tips
- Keep emails concise — attendees scan for essential information
- Always preview before saving to catch formatting issues
- Event-level templates override organizer-level defaults for that specific event