Customizing Email Templates
Hi.Events sends automated emails to attendees at key moments — order confirmations, ticket deliveries, and more. You can customize these to match your brand and include event-specific details.
How to Get There
Email templates can be customized at two levels:
- Organizer level — Organizer Settings → Email Templates (applies to all events by default)
- Event level — Event Settings → Email & Templates (overrides organizer defaults for this event)
Before you can edit templates you must verify your account email and connect a Stripe account — a Connect Stripe button is shown inline if you haven’t.
Available Templates
- Order Confirmation — sent immediately after a successful purchase
- Attendee Ticket — the email containing the ticket with QR code
- Date Cancellation — sent to attendees when a date of a recurring event is cancelled
Date Cancellation is always available at organizer level, but at event level it only appears for recurring events.
Editing a Template
- Select the template you want to customize
- Set the Subject (required)
- Edit the Email Body using the rich text editor
- Insert tokens for dynamic data using the
{ }button in the toolbar — for example{{ event.title }} - Set the Call-to-Action Button label (required) — the button’s link is set automatically
- Use the Preview tab to see how the email will look
- Leave Template Active on so the template is used
- Save your changes
The token menu in the editor lists every available token with a description and an example value — always insert tokens from that menu. Malformed token syntax will show an error when you save, but a well-formed token that isn’t on the list saves without complaint and simply renders as blank in the sent email, so double-check token names against the menu.
Removing a Customization
Each template you save is an override. Deleting it reverts that email to the organizer template (at event level) or to the Hi.Events default.
Tips
- Keep emails concise — attendees scan for essential information
- Always preview before saving to catch formatting issues
- Event-level templates override organizer-level defaults for that specific event