Managing Attendees

The attendees page shows everyone who holds a ticket to your event — regardless of which order they came from.

How to Get There

1. Open your event
2. Click Attendees in the left sidebar (under Guest Management)

What You Can See

Each attendee entry shows:

• Name & email
• Ticket type — which product they hold
• Status — Active, Cancelled, or Awaiting Payment
• Check-in status — whether they have been checked in
• Order reference — links back to the original order

Attendee Actions

Open the ⋮ menu on any attendee row:

• Manage attendee — view their full details, including answers to any registration questions. From here you can also Edit their details (see below)
• Message attendee — send this attendee a message
• Resend ticket email — re-send the ticket email (active attendees only)
• Cancel ticket — voids their ticket and sets them to Cancelled

Cancelling does not delete the attendee record, and it can be undone. For a cancelled attendee the last menu item becomes Activate, which restores them to Active.

What you can edit

The edit form covers:

• First name and Last name
• Email address
• Product — the ticket type they hold. Use this to move an attendee onto a different ticket type (or a different tier, for tiered tickets)
• Notes — internal notes, not visible to the attendee

Adding Attendees Manually

Need to add someone who did not go through the normal checkout? Click Create to open the Manually Add Attendee form — useful for guest lists, comps, or walk-ins.

The form collects:

• First name, Last name and Email address
• Language — the language the attendee receives emails in
• Ticket — the ticket type (and tier, if applicable)
• Occurrence — which date, for recurring events
• Amount paid — excluding taxes and fees, plus a field for each tax
• Send order confirmation and ticket email — turn off to add someone silently

If the selected occurrence is already at capacity, an Add this attendee anyway (override capacity) option appears. Using it is recorded against the order.

Filtering and Searching

Use the search bar to find attendees by name, email or order #. The Filter Attendees dialog offers:

• Ticket Type — including individual tiers for tiered tickets
• Attendee Status

There is also a sort selector, and an All Dates occurrence selector for recurring events.

Exporting

Click Export to download your attendee list as an Excel spreadsheet — useful for name badges, mailing lists, or external check-in tools.