Configuring Organizer Settings

Hi.Events organizer settings hold the profile information and defaults that apply across all your events. Configure them once and they carry through to every event you create.

How to Get There

1. From the organizer dashboard, click Settings in the left sidebar (under Manage)

You can also open your user menu, click Account Settings, choose Organizers and click Open settings next to the organizer you want.

Team members with the Viewer role don’t see Settings in the organizer sidebar and can’t change organizer settings. Some sections only show for certain roles, as noted below (see Managing Your Team).

The settings are divided into sections, listed in the order they appear:

Basic Information

• Organizer Name (required) — your organization or brand name, shown on the organizer homepage and event pages
• Email (required) — used for notifications and communication with your users
• Description — a short bio or description of your organization (up to 1,000 characters)
• Phone — a contact phone number
• Website — your organization’s website URL
• Currency — the default currency for all events under this organizer
• Timezone — the default timezone for event scheduling
• First day of the week — the day your calendars and date pickers start on. Defaults to Monday. It also sets the first day of the date calendar buyers see on recurring events

Event Defaults

Set defaults that apply to new events created under this organizer:

• Default attendee information collection — choose Per ticket (collect attendee details for each ticket) or Per order (use the buyer’s details for all attendees). New organizers start on Per order. Recurring events always start on Per order, whatever this is set to
• Show marketing opt-in checkbox by default — display a marketing opt-in checkbox at checkout on new events. On by default
• Enable attendee self-service by default — let attendees update their own ticket details (name, email) through a secure link. On by default

Each of these can still be changed per event in Event Settings. Attendee information collection is also on the event’s Registration Questions page.

Defaults Set by Event Category

The category you pick when you create an event also sets some wording on the new event: the name of its first ticket category, the message shown when nothing is on sale, the Continue Button under the ticket list, and the Floating Button that appears as buyers scroll.

These are only starting points, set once when the event is created. Changing the category later doesn’t change them. Edit the ticket category’s name and message on Tickets & Products, and change the button text in the event’s Homepage Designer under Button Text.

Payouts

Connect (or disconnect) the Stripe account used to receive payments for this organizer’s events. Only account Admins see this section. See Connecting Stripe for the full guide.

Card Readers

Pair the Stripe Terminal card readers your box office uses to take card payments. This section only appears for account Admins on accounts with the box office. See Card Readers.

Platform Fees

Shows the platform fee rates that apply to this organizer’s ticket sales, along with a worked example of how a ticket price breaks down. The rates themselves are set by Hi.Events and can’t be edited here. This section is hidden unless you have Can see financials.

• Default Fee Handling — choose who pays the platform fee on newly created events: Pass to Buyer (the fee is added to the ticket price, so you receive the full price) or Absorb Fee (buyers see a clean price and the fee comes out of your payout). New organizers start on Pass to Buyer. Existing events aren’t affected, and any event can override this in Event Settings → Platform Fees.

Address

Your organization’s address. Pick a saved location or type a new address. A new address is also saved to the organizer’s Locations library (sidebar → Locations), where your event venues live too. See Location Settings.

Social Links & Website

Add your social media handles and website URL. These appear on your public organizer homepage.

SEO

Control how your organizer homepage appears in search engine results:

• SEO Title — the title shown in search results
• SEO Description — the summary shown below the title
• SEO Keywords — relevant keywords for discovery
• Allow search engine indexing — turn this off to keep the page out of search results

Email Templates

Customize the automated emails sent to buyers and attendees. Templates set here apply to all events by default, but can be overridden at the event level.

Tracking & Analytics

Add tracking pixels to your public event pages and organizer homepage. You’ll be asked to acknowledge your responsibilities for the data these tools collect.

Visitors see a cookie banner with three categories — Essential, Analytics, and Advertising — and your pixels only load once a visitor allows the matching category. Visitors can change their mind later through the Cookie settings link in the footer. Consent carries across the event page, organizer homepage, and checkout, and is never asked for inside the embedded widget.

Danger Zone

Only account Admins can use this section — everyone else sees an Admin Access Required notice. Two actions are available:

• Delete Organizer — permanently deletes the organizer and all of its events. You must type the word “delete” to confirm, and the option is unavailable if the organizer can’t be deleted (the reason is shown on screen).
• Archive Organizer — archives the organizer and all of its events. This is reversible: the same button becomes Restore Organizer. You cannot archive your last active organizer.

Last updated 20 October 2026