Configuring Organizer Settings
Organizer settings control the defaults and profile information that apply across all your events. Configure these once and they carry through to every event you create.
How to Get There
- From the organizer dashboard, click Settings in the left sidebar (under Manage)
The settings are divided into sections, listed in the order they appear:
Basic Information
- Organizer Name (required) — your organization or brand name, shown on the organizer homepage and event pages
- Email (required) — used for notifications and communication with your users
- Description — a short bio or description of your organization (up to 1,000 characters)
- Phone — a contact phone number
- Website — your organization’s website URL
- Currency — the default currency for all events under this organizer
- Timezone — the default timezone for event scheduling
Event Defaults
Set defaults that apply to new events created under this organizer:
- Default attendee information collection — choose Per ticket (collect attendee details for each ticket) or Per order (use the buyer’s details for all attendees)
- Show marketing opt-in checkbox by default — display a marketing opt-in checkbox at checkout on new events
- Attendee self-service editing — let attendees update their own details by default
Each of these can still be overridden per event.
Payouts
Connect (or disconnect) the Stripe account used to receive payments for this organizer’s events. See Connecting Stripe for the full guide.
Platform Fees
Shows the platform fee rates that apply to this organizer’s ticket sales, along with a worked example of how a ticket price breaks down. The rates themselves are set by Hi.Events and can’t be edited here.
- Default Fee Handling — choose who pays the platform fee on newly created events: pass it on to the buyer, or absorb it yourself. Existing events aren’t affected, and any event can override this in Event Settings → Platform Fees.
Address
Your organization’s default address. Reusable event venues are managed separately in the organizer’s Locations library (sidebar → Locations) — see Location Settings.
Social Links & Website
Add your social media handles and website URL. These appear on your public organizer homepage.
SEO
Control how your organizer homepage appears in search engine results:
- SEO Title — the title shown in search results
- SEO Description — the summary shown below the title
- SEO Keywords — relevant keywords for discovery
- Allow search engine indexing — turn this off to keep the page out of search results
Email Templates
Customize the automated emails sent to attendees. Templates set here apply to all events by default, but can be overridden at the event level.
Tracking & Analytics
Add tracking pixels to your public event pages and organizer homepage. You’ll be asked to acknowledge your responsibilities for the data these tools collect.
On Hi.Events Cloud, visitors see a cookie banner with three categories — Essential, Analytics, and Advertising — and your pixels only load once a visitor allows the matching category. Visitors can change their mind later through the Cookie settings link in the footer. Consent carries across the event page, organizer homepage, and checkout, and is never asked for inside the embedded widget.
Self-hosted instances have the banner off by default, in which case pixels load as soon as a page opens. Operators can turn it on — see Deploying.
Danger Zone
Only account administrators can use this section — everyone else sees an Admin Access Required notice. Two actions are available:
- Archive Organizer — archives the organizer and all of its events. This is reversible: the same button becomes Restore Organizer. You cannot archive your last active organizer.
- Delete Organizer — permanently deletes the organizer and all of its events. You must type the word “delete” to confirm, and the option is unavailable if the organizer can’t be deleted (the reason is shown on screen).