Adding Tickets and Products
In Hi.Events, tickets and products are what your attendees buy. Tickets grant entry to the event; products are extras like merchandise or parking passes. (Both can also use donation-style “pay what you want” pricing.)
How to Get There
- Open your event from the Events list
- In the left sidebar, click Tickets & Products (under Ticketing & Sales)
Create a Ticket or Product
Click Create and choose Ticket or Product from the menu. You can also click the + in a category’s header to add a product straight into that category. This opens the Create Ticket or Product panel. On a wide screen the form is on the left and a Live preview on the right shows how the product will appear on your event page, updating as you type.
- Choose the type: Ticket (admits attendees) or Product (t-shirts, parking, and other extras). Once the product has sales, neither the type nor the pricing option can be changed.
- Enter a Name. Apart from the category below, and a Label for each tier if you use tiers, this is the only field you have to fill in
- Pick a Product Category. This dropdown sits beside the name and only appears when your event has two or more categories. It’s filled in for you if you started from a category’s +, and with only one category the product goes into it automatically
- Set the Pricing: Paid, Free, Donation (pay what you want, with a Minimum Price), or Tiers (tiered pricing). New products start as Paid
- Set the Price (excluding taxes and fees) and Quantity Available (leave blank for unlimited)
Everything Else — Tap to Edit
Below the pricing, optional settings are grouped into expandable rows, each showing its current value at a glance:
- Description — extra details buyers can open with the Details toggle under the ticket on the event page
- Sale window — a Sale Start Date and Sale End Date, plus switches to hide the product before or after them
- On the event page — show the available quantity, hide the product when sold out, and collapse it when the page first loads
- Waitlist — enable a waitlist for when this ticket sells out
- Taxes & fees — apply your taxes and fees. Any you’ve marked as default are already selected on a new product, and Create Tax or Fee adds a new one without leaving the form
- Order limits — Minimum Per Order and Maximum Per Order (new products start at 1 and 100)
- Add-ons — attach add-on products or mark this product as add-on-only
- Highlight — visually feature this product, with an optional message
- Access — two switches: Hide product unless user has applicable promo code and Hide this product from customers (see hidden tickets)
A status line under the preview confirms who can see the product, for example “Visible to everyone on the event page.”, “Only visible to buyers with an applicable promo code.” or “Hidden from everyone — the master hide switch is on.” On smaller screens the preview is hidden and the status line appears below the form.
After Creation
New products appear on the Tickets & Products page, grouped by category, with their price, sales, sale period and status. Click a product’s row to edit it, or use the ⋯ menu at the end of the row for more options:
- View purchases — everyone who has bought the product (see Viewing and Exporting Purchases). Only shown if you have Can see financials
- Message Attendees — opens a message to everyone holding this ticket (tickets only)
- Edit Ticket or Edit Product
- Duplicate — opens a copy, named “(Copy)”, for you to adjust and save
- Move up and Move down — reorder products on a touch screen. With a mouse, hover over a row and use the up and down arrows on its left instead
- Delete — a product with orders, or one in a checkout that’s in progress, can’t be deleted, so hide it instead
Viewers only see View purchases in this menu, and only with Can see financials (see Managing Your Team).
Recurring Events
On a recurring event, Quantity Available has a scope control beside it:
- Per date — the quantity applies to every date in your schedule. This is the default for new tickets
- All dates — one pool shared across the whole run. This is the default for new general products
A date’s capacity applies on top, and whichever limit is lower is what can be sold. You can also override a ticket’s quantity for one date: edit that date on the Occurrence Schedule page and open its Products tab. See Recurring Events for the full picture.
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