Connecting Stripe for Payments
Hi.Events uses Stripe to process payments. You need to connect a Stripe account before you can sell paid tickets.
Stripe is connected at the organizer level — each organizer in your account has its own payout setup, and different organizers can use different Stripe accounts.
How to Get There
- Open your organizer (from the top navigation or the organizer switcher)
- Go to Settings
- Select Payouts in the settings menu
- Click Connect with Stripe to start onboarding — if you already started setting up an account, the button reads Complete Stripe setup instead
You will be redirected to Stripe to either create a new account or connect an existing one. You can also get there via the Set up payouts link in the organizer sidebar — this shortcut disappears once Stripe is connected.
Reusing an Existing Connection
If your account has multiple organizers, you can reuse a connection instead of onboarding again. In the Payouts section, click Already use Stripe on another organizer? Reuse that connection. to expand the option, pick the organizer, then click Reuse.
This option is only offered before the organizer is connected — it isn’t available once a Stripe account is already in place.
What Stripe Handles
- Credit and debit card processing
- Refund processing
- Payout management — funds are deposited to your bank account on Stripe’s standard schedule
- PCI compliance — Stripe handles all sensitive card data securely
After Connecting
Once connected, paid tickets on all of that organizer’s events process through the connected Stripe account. You do not need to connect Stripe for each event separately.
What you’ll see once connected
- Charges and Payouts status badges (Enabled / Disabled)
- The number of active payment methods
- A View all capabilities section listing every Stripe capability and its status
- A Manage on Stripe link that opens your Stripe dashboard
- A notice listing any extra details Stripe will need from you soon, if there are any
- A VAT section (EU-based Stripe accounts only) covering how VAT applies to the platform fees we charge you
Disconnecting
To disconnect, open the Payouts section and click the Need to switch Stripe accounts? Disconnect this one. link at the bottom (account admins only). You’ll be asked to confirm.
Keep in mind:
- Paid ticket sales stop working until you connect a Stripe account again
- Your Stripe account itself isn’t affected, and no data is lost — you can reconnect at any time
Tips
- Connect Stripe before publishing events with paid tickets — publishing a paid event prompts you to set up payouts first
- Refunds are processed through Stripe and returned to the original payment method
- Check your Stripe dashboard for detailed payment analytics and payout schedules