Connecting Stripe for Payments
Hi.Events uses Stripe to process card payments, so you need to connect a Stripe account before buyers can pay for tickets online. If you only collect payment outside Hi.Events, see Offline Payments.
Stripe is connected at the organizer level — each organizer in your account has its own payout setup, and different organizers can use different Stripe accounts.
Only account Admins can connect, reuse or disconnect Stripe. Other team members don’t see the Payouts section or the Set up payouts shortcut (see Managing Your Team).
How to Get There
- Open your organizer (from the top navigation or the organizer switcher)
- Go to Settings
- Select Payouts in the settings menu
- Click Connect with Stripe to start onboarding — if you already started setting up an account, the button reads Complete Stripe setup instead
You’re sent to Stripe to finish setup. You don’t need an existing Stripe account to start. You can also get there via the Set up payouts link in the organizer sidebar (under Get Paid) — this shortcut disappears once Stripe is connected.
Reusing an Existing Connection
If your account has multiple organizers, you can reuse a connection instead of onboarding again. In the Payouts section, click Already use Stripe on another organizer? Reuse that connection. to expand the option, pick the organizer, then click Reuse.
This option only appears when another organizer in your account already has a Stripe connection, and only until this organizer’s own Stripe setup is complete.
What Stripe Handles
- Card payments, plus wallets and regional payment methods
- Refund processing
- Payouts — Stripe pays your ticket revenue out to your bank account
- PCI compliance — Stripe handles all sensitive card data securely
After Connecting
Once connected, paid tickets on all of that organizer’s events process through the connected Stripe account. You do not need to connect Stripe for each event separately.
What you’ll see once connected
- Charges and Payouts status badges (Enabled / Disabled)
- The number of active payment methods
- Your Stripe account ID, with a copy button
- A View all capabilities section listing every Stripe capability and its status
- A Manage on Stripe link that opens your Stripe dashboard
- A notice listing any extra details Stripe will need from you soon, if there are any
- A VAT section (EU-based Stripe accounts only) covering how VAT applies to the platform fees we charge you
Disconnecting
To disconnect, open the Payouts section and click the Need to switch Stripe accounts? Disconnect this one. link at the bottom. You’ll be asked to confirm.
If you haven’t finished Stripe setup yet and connected the wrong account, the link reads Connected the wrong Stripe account? Disconnect and start over. instead.
Keep in mind:
- Paid ticket sales stop working until you connect a Stripe account again
- Your Stripe account itself isn’t affected, and no data is lost — you can reconnect at any time
Tips
- Connect Stripe before you publish an event with paid tickets. If Stripe is turned on for the event but not connected, you can’t publish it: the publish check offers Connect Stripe, or a link to turn on offline payments and turn off Stripe instead
- Refunds are processed through Stripe and returned to the original payment method. They come out of your Stripe balance, and fees on the original payment aren’t returned
- Check your Stripe dashboard (Manage on Stripe) for payment details and your payout schedule
Common Questions
Do I need Stripe to sell tickets?
You need a connected Stripe account to take card payments for paid tickets. You connect it once per organizer, not per event. If you collect payment yourself, you can use offline payments without Stripe.
Where does the ticket money go?
Payments are processed through your own connected Stripe account, and Stripe pays them out to your bank account. The Hi.Events fee is taken from each payment automatically, so what reaches your balance is the payment minus our fee and Stripe’s processing fee. Your payout schedule is shown in your Stripe dashboard.
Can different organizers use different Stripe accounts?
Yes. Stripe is connected at the organizer level, so each organizer can have its own account, or reuse another organizer’s connection.
What happens if I disconnect Stripe?
Paid ticket sales stop until you connect an account again. Your Stripe account isn’t affected and no data is lost.
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