Registration Questions

Registration questions in Hi.Events let you collect extra information at checkout, such as dietary requirements, t-shirt sizes, company names or job titles. You can show a question only when an earlier answer calls for it, and stop people who aren’t eligible from completing their order.

How to Get There

1. Open your event
2. Click Registration Questions in the left sidebar (under Setup & Design)

How the Page Is Laid Out

The page has two sections, one under the other:

• Asked once per order — answered by the person placing the order. Use it for things like “How did you hear about us?” or a company name for the invoice. Name and email are always collected, so you don’t need to add questions for them
• Asked for each attendee — answered once for every ticket in the order. Use it for things like t-shirt size, meal preference or job title

Each section has its own Add question button. The Checkout preview panel beside them shows what buyers will fill in, and updates as you edit.

Attendee name and email

The Asked for each attendee section starts with the Attendee name and email setting:

• Ask for each attendee’s name and email — each ticket is issued to its own attendee, so it reaches the right person and can be checked in individually
• Use the buyer’s name and email for every ticket — a quicker checkout, but every ticket is issued in the buyer’s name. Any attendee questions you add are still asked once for every ticket

This is the same setting as Attendee information collection in Checkout Settings. Changing it here changes it there. New events start with your organizer’s default, and recurring events always start on the buyer’s name and email.

Adding a Question

1. Click Add question in the section you want. The section decides who answers it, and you can change that later in the form
2. Pick an answer type from the menu, or pick one of the Templates below it
3. In the drawer that opens, enter the Question. Click Add description if you want text under the question, such as instructions or terms
4. For choice questions, add the Options. Press Enter to add the next one, or paste a list to add several at once. Drag the handle to reorder them
5. Under Who answers, choose Once per order or Each attendee. For attendee questions, choose who is asked under Ask for (see Which tickets are asked)
6. Under Settings, turn on Required if buyers must answer before they can continue, or Hide at checkout if only your team should see and fill in the question
7. Click Create Question

Click any question in the list to edit it. The ⋮ menu on each question also has Add follow-up question, Duplicate, Hide at checkout (or Show at checkout) and Delete.

Answer Types

Single choice, Checkboxes, Dropdown and Multi-select dropdown are the choice types. Only those can have follow-up questions or block registration.

Templates

Templates are ready-made questions you can add and then edit. They appear under Templates in the Add question menu of either section:

• Dietary requirements — a single choice of None, Vegetarian, Vegan, Gluten-free, Halal, Kosher or Other
• T-shirt size — a dropdown from XS to XXL
• Company and Job title — short answers
• Phone number
• Accessibility needs — a paragraph
• How did you hear about us? — a dropdown of common sources
• Age check (18+) — a required yes or no question where “No” blocks registration
• Code of conduct — a required checkbox to agree to your code of conduct

Which Tickets Are Asked

Attendee questions are asked per ticket, and Ask for controls which tickets:

• All tickets — every ticket on the event, including tickets you add later. This is the default for new questions
• Specific tickets and products — only the tickets and products you pick. For example, ask for a meal preference only on tickets that include dinner, or a size only on a t-shirt add-on

All tickets covers ticket products only. To ask a question about a merchandise or other non-ticket product, choose Specific tickets and products and pick it.

Follow-up Questions

A follow-up question is only shown when an earlier answer calls for it. For example, ask “Which dietary requirement?” only when someone answers “Yes” to “Do you have dietary requirements?”.

To add one, open the ⋮ menu on a choice question and click Add follow-up question. Or, on any question, go to Show this question, choose Only when an earlier answer matches, pick the question under When the answer to, and click the answers under is any of.

• The follow-up shows if the buyer picks any of the answers you chose
• A required follow-up is only required when it’s shown
• Follow-ups appear indented under the question they depend on, and move with it when you reorder
• A follow-up can have its own follow-ups, up to five levels deep
• An order question can only depend on other order questions. An attendee question can depend on an order question or an attendee question
• If a buyer changes an earlier answer and a follow-up disappears, its answer is discarded when the order is placed

You can’t remove an option that a follow-up depends on. Rename it instead, and the follow-up updates to match.

Eligibility Questions

An eligibility question stops people from completing their order if they pick certain answers. Use it for age limits, member-only events, or events for a particular profession.

1. Add or edit a choice question
2. Under Eligibility, turn on Block registration for some answers
3. Tick the answers under Answers that block registration. At least one answer has to let people register
4. Enter the Message for people who aren’t eligible, for example “This event is open to healthcare professionals only.”

Eligibility questions are always required. When a buyer picks a blocking answer, they see “You can’t register for this event” with your message under the question. The rest of the form is locked and they can’t continue, though they can change their answer. The Age check (18+) template is set up this way already.

Eligibility questions apply at the box office too.

Reordering Questions

Drag questions by their handle to change the order buyers see them in. Each section is ordered separately, and follow-ups stay with the question they depend on.

Previewing the Checkout

The Checkout preview shows the questions as buyers will see them, under Your details for the order and Attendee for each ticket. Try answers in it to see follow-up questions appear and eligibility messages show. Nothing you enter is saved. If attendee questions differ by ticket, use Preview a checkout for to switch tickets. Hidden questions aren’t shown.

Deleting Questions

Deleting a question also deletes its follow-ups. You can’t delete a question once someone has answered it, or one whose follow-ups have answers. Turn on Hide at checkout instead, so the answers you’ve collected stay on your orders.

Viewing Responses

Answers appear in the Questions & Answers section when you open an attendee or an order. Attendee and order exports include them too.

To download every answer at once, click Export answers at the top right of the page. You get an Excel spreadsheet with separate sheets for attendee, product and order questions.

Tips

• Keep questions to what you need. Every extra question slows checkout down
• Use follow-up questions to keep the form short, so most buyers only see the questions that apply to them
• Use Single choice or Dropdown for questions with fixed options. Fixed answers are easier for buyers and cleaner to work with in your export
• Test eligibility and follow-up questions in the Checkout preview before you publish

Last updated 6 November 2026