Registration Questions
Registration questions in Hi.Events let you collect custom information from attendees during checkout — such as dietary requirements, t-shirt sizes, company names, or anything else you need.
How to Get There
- Open your event
- Click Registration Questions in the left sidebar (under Setup & Design)
Attendee Information
The Attendee Information card at the top of the page sets Attendee details collection for the event:
- Collect details per ticket — ask for a name and email for each ticket purchased
- Collect details per order — use the buyer’s details for all attendees
This is the same setting as Attendee information collection in Checkout Settings. Changing it here changes it there. New events start with your organizer’s default, and recurring events always start on per order.
Creating a Question
Questions are split into two tabs under Custom Questions: Order for questions asked once per order, and Attendee for questions asked per product.
- Click Add Question
- Choose Who should be asked this question? — this is required and changes what the rest of the form shows. It starts on whichever tab you’re on, so it’s Ask once per order unless you’ve switched to the Attendee tab:
- Ask once per order — a single question per order. E.g. “What is your shipping address?”
- Ask once per product — a single question per product. E.g. “What is your t-shirt size?”
- For per-product questions only, pick the products the question applies to. You must pick at least one, and you can choose tickets and other products alike
- Choose the question type under What type of question is this?
- Enter the Question Title
- Optionally click Add description to add a Question Description — a rich-text field (up to 10,000 characters) for extra context, guidelines, or terms
- For checkbox, radio, and dropdown questions, add the options attendees can choose from
- Toggle Make this question mandatory if it must be answered before checkout
- Toggle Hide this question if the answer should only be visible to you and not the customer
Question Types
- Single line text box — a single line text input
- Multi line text box — a multi line text input
- Checkboxes — checkbox options allow multiple selections
- Radio Option — multiple options, but only one can be selected
- Dropdown selection — a dropdown that allows only one selection
- Address — shows common address fields, including country
- Date — a date input, perfect for asking for a date of birth etc.
Applying to Specific Products
Per-product questions are asked only for the products you pick. For example, you might ask for a dietary requirement only on tickets that include meals, or a size only on a t-shirt add-on.
To ask a question for every product, select them all. Products you add later aren’t included automatically, so edit the question to add them.
Reordering Questions
Drag questions in the list to change the order attendees see them in at checkout.
Previewing the Checkout Form
Click Preview checkout form at the bottom of the page to see what buyers will fill in. The Order side shows first name, last name, email and your order questions. The Per Attendee side shows what’s asked for each ticket. When you collect details per order and have no attendee questions, it reads “Attendee details copied from order”. Hidden questions aren’t shown in the preview.
Viewing Responses
Answers appear in the Questions & Answers section when you open an attendee or an order. Attendee and order exports include them too.
To download every answer at once, click Export Answers next to Add Question. You get an Excel spreadsheet with separate sheets for attendee, product and order questions.
Tips
- Keep questions minimal to reduce checkout friction
- Mark questions as mandatory only when truly necessary
- Use Dropdown selection or Radio Option for questions with fixed options — it is easier for attendees and cleaner for your data
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