DocumentationHelp CenterManaging EventsRegistration Questions

Registration Questions

Registration questions let you collect custom information from attendees during checkout — such as dietary requirements, t-shirt sizes, company names, or anything else you need.

How to Get There

  1. Open your event
  2. Click Registration Questions in the left sidebar (under Setup & Design)

Creating a Question

  1. Click Add Question
  2. Choose Who should be asked this question? — this is required and changes what the rest of the form shows:
    • Ask once per order — a single question per order. E.g. “What is your shipping address?”
    • Ask once per product — a single question per product. E.g. “What is your t-shirt size?”
  3. For per-product questions only, pick the products the question applies to — this can be any product, tickets and add-ons alike
  4. Choose the question type under What type of question is this?
  5. Enter the Question Title
  6. Optionally click Add description to add a Question Description — a rich-text field (up to 10,000 characters) for extra context, guidelines, or terms
  7. For checkbox, radio, and dropdown questions, add the options attendees can choose from
  8. Toggle Make this question mandatory if it must be answered before checkout
  9. Toggle Hide this question if the answer should only be visible to you and not the customer

Question Types

  • Single line text box — a single line text input
  • Multi line text box — a multi line text input
  • Checkboxes — checkbox options allow multiple selections
  • Radio Option — multiple options, but only one can be selected
  • Dropdown selection — a dropdown that allows only one selection
  • Address — shows common address fields, including country
  • Date — a date input, perfect for asking for a date of birth etc.

Applying to Specific Products

Per-product questions can apply to every product or only specific ones. For example, you might ask for a dietary requirement only on tickets that include meals, or a size only on a t-shirt add-on.

Reordering Questions

Drag questions in the list to change the order attendees see them in at checkout.

Viewing Responses

Attendee answers appear on:

  • The individual attendee detail page
  • Exportable attendee data

Tips

  • Keep questions minimal to reduce checkout friction
  • Mark questions as mandatory only when truly necessary
  • Use dropdown or single choice for questions with fixed options — it is easier for attendees and cleaner for your data
SEO SettingsTicket Designer