Deleting Your Account

The owner of a Hi.Events account can permanently delete it from the account settings. Deletion has a 30-day grace period, so you can change your mind.

How to Get There

1. Click your profile icon and choose Account Settings
2. On the General page, scroll to the Danger zone section at the bottom

The Danger zone section is only shown to admins. Only the account owner can request deletion: other admins see the section with the note “Only the account owner can request account deletion.” and no button.

Requesting Deletion

1. Click Delete account
2. In Account name, type your account name exactly as shown (“Type your account name to confirm.”). The button stays greyed out until it matches
3. Optionally fill in Reason (optional) to tell us why you’re leaving
4. Click Delete account

If Deletion Is Blocked

If any of your upcoming events have completed orders, the Danger zone shows Account deletion is blocked and lists each of those events with a View orders link. Cancel each completed order on those events, with a refund if it was paid, then come back. Refunding an order without cancelling it isn’t enough, and neither is unpublishing or archiving the event. An event stops blocking deletion once all of its dates have passed, so on a recurring event, orders for past dates still count while any date is upcoming.

What Happens When You Request Deletion

1. Your account is deactivated immediately. All published events are unpublished and access to the platform is disabled for everyone on the account.
2. A 30-day grace period starts. Nothing is permanently deleted during this time.
3. After 30 days, deletion is carried out automatically. This cannot be undone.

You’ll receive an email confirming the request, a reminder 7 days before the deletion is carried out, and a final confirmation once it’s complete. If the deletion is cancelled, you get an email about that too.

Changing Your Mind

You, or any other admin on the account, can cancel the deletion at any time during the 30-day grace period:

1. Sign in to your account
2. Click Cancel deletion on the banner at the top of the page. This takes you to the Danger zone, which now reads This account is scheduled for deletion with the date
3. Click Cancel deletion

Your account is reactivated immediately. Your events stay unpublished, so republish any events you want people to see again.

While deletion is pending, the account name, currency and timezone on the General page can’t be changed.

What Gets Deleted

What happens to your data depends on whether your account has completed orders:

• No completed orders: your account and all of its data are permanently deleted.
• Completed orders: all personal information (names, email addresses, checkout answers, waitlist sign-ups, sent messages, and uploaded images) is permanently deleted or irreversibly anonymized. Order and invoice records (amounts, dates, taxes and fees) are kept in anonymized form for tax and accounting purposes, with the names, email addresses and other personal details removed.

The deletion window tells you which of these applies to your account before you confirm. Attendee and buyer data collected through your events is deleted or anonymized in the same way.

Team Members

• Users who only belong to your account are deleted along with it.
• Users who also belong to other accounts keep their login and their other accounts. They only lose access to the deleted account.

Tips

• Download any reports or exports you want to keep before you request deletion
• If you only want to stop selling for a while, unpublish your events instead. Deleting the account removes everything after 30 days
• If you’re not the owner and want the account deleted, ask the owner to do it. For anything else, email [email protected]

Last updated 20 October 2026