Product Categories
Product categories in Hi.Events group tickets and products into labeled sections on your event page. Instead of a flat list, attendees see grouped sections, which makes it easier to find what they need.
How to Get There
- Open your event
- Click Tickets & Products in the left sidebar (under Ticketing & Sales)
Each category is a section on this page, with its products listed underneath and its controls in the section header.
Creating a Category
- Click Create → Category
- Enter a Name (e.g. “Admission”, “Add-ons”, “Merchandise”), up to 50 characters
- Optionally add a Description, shown below the category heading on the event page
- Click Create Category
Assigning Products to Categories
Every product must belong to a category. New events start with a default category, so there is never an uncategorised product. Its name follows the category you picked for your event: Classes for Wellness, Spirituality and Dance events, Registration for Workshop and Education, Passes for Business and Tech, and Tickets for everything else. Its no products message follows the same wording, for example “There are no classes available for this event”.
When creating or editing a ticket or product, select the Product Category from the dropdown beside the Name field. This dropdown only appears once your event has two or more categories. With a single category, products are assigned to it automatically. To add a product straight into a category, click the + in that category’s header.
Category Options
- Name — the heading attendees see on the event page
- No products message — what the event page shows when the category has no products to display. New categories start with “No products available in this category.”
- Description — optional text below the heading (up to 5,000 characters)
- Hide this category? — hides the whole category, and everything in it, from the public event page. Hidden categories show an eye-off icon next to their name on the Tickets & Products page
- Order — use the up/down arrows in the category header to reorder categories
To change these later, click the pencil icon in the category header. On a narrow screen the header controls move into a ⋯ menu with Add Product, Edit category, Move up, Move down and Delete category.
Deleting a Category
Deleting a category also deletes every product inside it. The confirmation reads “Delete this category? Any products in it will also be deleted. This cannot be undone.” If any product in the category is linked to existing orders, nothing is deleted and the error names those products. Move them to another category first. You also cannot delete your last remaining category.
Tips
- Keep category names short and descriptive
- Use categories to separate ticket types from add-ons or merchandise
- Products have their own up/down arrows. Moving the first product in a category up, or the last one down, moves it into the neighbouring category
Last updated