Product Categories
Product categories let you organize tickets and products into labeled sections on your event page. Instead of a flat list, attendees see grouped sections — making it easier to find what they need.
How to Get There
- Open your event
- Click Tickets & Products in the left sidebar
- Look for the Categories option
Creating a Category
- Click Create → Category
- Enter a name (e.g. “Admission”, “Add-ons”, “Merchandise”)
- Optionally add a description — shown below the category heading on the event page
- Save
Assigning Products to Categories
Every product must belong to a category. New events start with a default category, so there is never an uncategorised product. Its name follows your event category’s terminology — Tickets for most events, or Classes, Registration, or Passes where those fit better.
When creating or editing a ticket or product, select the Product Category from the dropdown at the top of the form, beside the name. This dropdown only appears once your event has two or more categories — with a single category, products are assigned to it automatically.
Category Options
- Name — the heading attendees see on the event page
- No products message — a message to display when there are no products in this category
- Description — optional text below the heading (up to 5,000 characters)
- Hide this category? — hides the whole category from the public event page
- Order — use the up/down arrows in the category header to reorder categories
Deleting a Category
Deleting a category also deletes every product inside it — the confirmation reads “Delete this category? Any products in it will also be deleted. This cannot be undone.” However, if any product in the category is linked to existing orders, the deletion is blocked — you’ll need to move those products to another category first. You also cannot delete your last remaining category.
Tips
- Keep category names short and descriptive
- Use categories to separate ticket types from add-ons or merchandise
- Products within a category can still be independently reordered with their own up/down arrows