Offline Payments
Not every payment happens online. Hi.Events supports offline payments for situations where you collect payment outside the platform — cash at the door, bank transfers, or invoiced payments.
How to Enable Offline Payments
- Go to Event Settings
- Select Payment & Invoicing in the settings menu
- Under Payment Methods, tick Offline Payments (it sits alongside Stripe — you can enable either or both)
- The offline payment options appear once the checkbox is ticked. Fill in Offline Payment Instructions — this field is required when offline payments are enabled
- Save
How It Works
Important: tickets are issued immediately, before you receive payment. When a buyer chooses offline payment, checkout finishes straight away and they receive their tickets. The tickets clearly indicate that the order is not paid, and the check-in tool warns staff when an order still needs payment.
- The order is marked Awaiting offline payment until you mark it as paid
- Attendees on that order stay in an awaiting-payment state until the order is marked paid
- Offline orders are not counted in your event statistics until the order is marked as paid — the same applies to reports, which only include completed orders
Managing Offline Orders
Offline payment orders appear in your orders list with an Awaiting offline payment status. When you receive the payment, open the order’s action menu directly from the orders table and choose Mark as paid. This option only appears on orders that are awaiting offline payment.
This updates the order status and triggers any confirmation emails.
Customizing the Instructions
Payment instructions are required when offline payments are enabled — for example, bank transfer details, where to pay in person, or who to contact.
The instructions support tokens (insert them from the editor’s token menu), so you can include details like the order number or amount due dynamically. The rendered instructions appear in three places: the payment page at checkout, the order summary page, and the order confirmation email.
Check-in Before Payment
By default, attendees whose orders are still awaiting offline payment can’t be checked in. To let door staff admit them anyway (e.g. they pay cash on arrival), enable Allow attendees associated with unpaid orders to check in in the offline payment settings.
With it on, check-in staff can either check the attendee in, or mark the order as paid and check the attendees in at the same time.
Tips
- Use offline payments for corporate or invoiced sales
- Pair with invoicing (same settings section) to send payment terms automatically