Offline Payments

Not every payment happens online. Hi.Events supports offline payments for situations where you collect payment outside the platform — cash at the door, bank transfers, or invoiced payments.

How to Enable Offline Payments

1. Go to Event Settings
2. Click the Payment & Invoicing tab
3. Enable Offline Payments

How It Works

When offline payments are enabled, attendees see an additional payment option at checkout. Instead of paying by card, they can select the offline payment method. The order is created with a pending status until you manually mark it as paid.

Managing Offline Orders

Offline payment orders appear in your orders list with an Awaiting Payment status. When you receive the payment:

1. Open the order
2. Mark it as paid

This updates the order status and triggers any confirmation emails.

Customizing the Instructions

You can add custom instructions that attendees see when they select offline payment — for example, bank transfer details, where to pay in person, or who to contact.

Tips

• Use offline payments for corporate or invoiced sales
• Remember to follow up on pending orders — tickets are reserved until the order timeout
• Consider setting a longer order timeout for offline payment orders