Offline Payments
Hi.Events supports offline payments for when you collect payment outside the platform — cash at the door, bank transfers, cheques or invoiced payments.
How to Enable Offline Payments
- Open your event and click Event Settings in the left sidebar (under Setup & Design)
- Select Payment & Invoicing in the settings menu
- Under Payment Methods, tick Offline Payments (it sits alongside Stripe — you can enable either or both)
- The Offline Payments Settings appear once the checkbox is ticked. Fill in Offline Payment Instructions — this field is required when offline payments are enabled
- Click Save
How It Works
Important: tickets are issued immediately, before you receive payment. When a buyer chooses offline payment, checkout finishes straight away and they’re sent their order and tickets by email. The tickets clearly indicate that the order is not paid, and the check-in tool warns staff when an order still needs payment.
- The order stays awaiting offline payment until you mark it as paid
- Attendees on that order show as Awaiting payment in the check-in tool until the order is marked paid
- If invoicing is turned on, the invoice is created straight away and is marked paid when you mark the order as paid
- Offline orders are not counted in your event statistics until the order is marked as paid — the same applies to reports, which only include completed orders
Managing Offline Orders
Offline payment orders show as Awaiting Payment in the Status column of your orders list, and you can filter the list to Awaiting Offline Payment to see just those. When you receive the payment, open the order’s action menu in the orders table (or open the order with Manage order) and choose Mark as paid. This option only appears on orders that are awaiting offline payment.
Marking an order as paid completes it, makes its attendees active and emails the buyer an updated order summary.
To mark orders as paid you need the Can issue refunds permission. Team members without it don’t see the option (see Managing Your Team).
Customizing the Instructions
Payment instructions are required when offline payments are enabled — for example, bank transfer details, where to send a cheque, or payment deadlines.
The instructions support tokens (insert them with the editor’s Insert Liquid Token button), so you can include details like the order number or order total automatically. The rendered instructions appear in three places: the payment page at checkout, the order summary page, and the order confirmation email.
Check-in Before Payment
By default, attendees whose orders are still awaiting offline payment can’t be checked in. To let door staff admit them anyway (e.g. they pay cash on arrival), turn on Allow attendees associated with unpaid orders to check in in the offline payment settings.
With it on, checking in an unpaid attendee gives staff two choices: Check in only, or Check in and mark order as paid.
Tips
- Use offline payments for corporate or invoiced sales
- Pair with invoicing (Enable Invoicing, in the same settings section) and set a Payment Due Period to put payment terms on the invoice sent with the order confirmation
Common Questions
Do buyers get their tickets before they pay?
Yes. Tickets are issued straight away and clearly show that the order is unpaid. The order stays Awaiting offline payment until you mark it as paid.
Do unpaid offline orders appear in my reports?
No. Offline orders aren’t counted in event statistics or reports until you mark them as paid.
Can attendees pay cash at the door?
Yes. Turn on Allow attendees associated with unpaid orders to check in, and door staff can choose Check in and mark order as paid when the attendee arrives.
To sell tickets to people who turn up without one, use the box office instead. It takes cash, cards on a Stripe card reader and comps, records payments taken another way, and issues the tickets on the spot.
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