Attendee Self-Service
Attendees can manage their own tickets without contacting you — correcting names and email addresses, resending emails, and viewing their order information.
Enabling Self-Service
Self-service is on by default. To change it for an event:
- Go to Event Settings
- Select Miscellaneous in the settings menu
- Turn on Enable attendee self-service
To turn it on for every new event you create, use Organizer Settings → Event Defaults → Enable attendee self-service by default. The event-level setting always wins, so you can still override it per event.
What Attendees Can Do
From their order summary page, attendees can:
- Edit an attendee’s details — first name, last name and email only. Answers to registration questions cannot be changed by the attendee; you need to update those from the Attendees page.
- Edit the buyer’s details — the name and email on the order itself
- Resend a ticket — send a fresh copy of an individual ticket email
- Resend the order confirmation — send the order confirmation email again
- View order summary — see what they purchased and the payment status
Viewing, printing an individual ticket, Print All Tickets and Add to Calendar are always available on the order summary page, whether or not self-service is enabled.
Two things to be aware of:
- Editing is unavailable once an order or an attendee has been cancelled.
- Changing the buyer’s email reissues the order under a new secure link, and the confirmation is sent to the new address. Older links to the order stop working.
How Attendees Access Self-Service
Self-service lives on the order summary page, reached from the View Order Summary & Tickets button in the order confirmation email. That is the only entry point.
The View Ticket link in a ticket email opens a view-only ticket page — it shows the ticket and its QR code, but has no edit or resend controls.
No login or account creation is required — access is controlled by a unique, secure link tied to their order.
Tips
- Mention self-service in your post checkout message so attendees know they can update their details
- Self-service reduces support requests for common tasks like name corrections and ticket resends