Attendee Self-Service
With attendee self-service in Hi.Events, attendees manage their own tickets without contacting you — correcting names and email addresses, resending emails, and viewing their order information.
Enabling Self-Service
Self-service is on by default for new events. To change it for an event:
- Go to Event Settings
- Select Miscellaneous in the settings menu
- Turn Enable attendee self-service on or off
- Click Save
New events take their starting value from Enable attendee self-service by default in your organizer’s Settings → Event Defaults, which is on unless you’ve changed it. The event-level setting always wins, so you can still override it per event.
What Attendees Can Do
From their order summary page, attendees can:
- Edit an attendee’s details — first name, last name and email only. Answers to registration questions cannot be changed by the attendee; you need to update those from the Attendees page.
- Edit the buyer’s details — the name and email on the order itself
- Resend a ticket — send a fresh copy of an individual ticket email
- Resend the order confirmation — send the order confirmation email again
The order summary itself, View Ticket, Print Ticket and Print All Tickets are always available, whether or not self-service is enabled. Add to Calendar appears once the order is completed.
A few things to be aware of:
- Editing and resending are unavailable once an order or an attendee has been cancelled.
- Changing the buyer’s email reissues the order under a new secure link, and the confirmation is sent to the new address. Older links to the order stop working.
- Changing an attendee’s email sends their ticket to the new address under a new ticket link, and the old ticket link stops working. Whenever details change, the previous email address gets a notice listing what changed.
How Attendees Access Self-Service
Self-service lives on the order summary page. Buyers land there straight after checkout, and can get back to it from the View Order Summary & Tickets button in the order confirmation email. If they’ve lost the email, they can enter their email address under Just looking for your tickets? on the Hi.Events sign-in page to get a My Tickets link to their completed orders.
The View Ticket link in a ticket email opens a view-only ticket page — it shows the ticket and its QR code, but has no edit or resend controls.
No login or account creation is required — access is controlled by a unique, secure link tied to their order.
Tips
- Mention self-service in your post checkout message so attendees know they can update their details
- Self-service reduces support requests for common tasks like name corrections and ticket resends
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