Attendee Self-Service
Attendees can manage their own tickets without contacting you — editing their details, resending ticket emails, and viewing their order information.
Enabling Self-Service
Self-service is enabled via the event settings:
- Go to Event Settings
- Click the Miscellaneous tab
- Look for the self-service options
What Attendees Can Do
From their order confirmation page, attendees can:
- Edit their details — update name, email, or answers to registration questions
- Resend ticket email — request a fresh copy of their ticket with QR code
- View order summary — see what they purchased and payment status
How Attendees Access Self-Service
Attendees reach the self-service page through:
- A link in their order confirmation email
- A link in their ticket email
No login or account creation is required — access is controlled by a unique, secure link tied to their order.
Tips
- Mention self-service in your confirmation page message so attendees know they can update their details
- Self-service reduces support requests for common tasks like name corrections and ticket resends