Checkout Settings
Checkout settings control what happens when an attendee purchases tickets — from how long their order is reserved to what information you collect.
How to Get There
- Open your event
- Go to Event Settings
- Click the Checkout tab
Order Timeout
Order Timeout (minutes) — how long a ticket is reserved while the attendee completes checkout. Default is 15 minutes. If they do not finish in time, the order expires and the tickets are released back to inventory.
Set this lower for high-demand events to keep inventory moving, or higher if your checkout involves many questions.
Attendee Details Collection
Choose how attendee information is gathered:
- Per ticket — collects name and email for every individual ticket. Use this when you need to know who each attendee is (e.g. for name badges, per-person check-in).
- Per order — uses the buyer’s information for all tickets in the order. Simpler for the buyer when one person purchases multiple tickets.
Confirmation Page Message
Add a custom message shown after a successful purchase. Use this to share next steps, links to join a group, parking instructions, or anything else attendees need right away.
Pre-Checkout Message
A message displayed to attendees before they begin checkout. Useful for:
- Important information about the event
- Terms they should be aware of before purchasing
- Reminders about what is included with their ticket