Checkout Settings
Checkout settings in Hi.Events control what happens when an attendee buys tickets — from how long their order is reserved to what information you collect.
How to Get There
- Open your event
- Go to Event Settings
- Select Checkout in the settings menu
Order timeout
Order timeout — how many minutes the customer has to complete their order. Default is 15 minutes, and at least 15 minutes is recommended. The maximum is 120 minutes. If they do not finish in time, the order expires and the tickets are released back to inventory.
Set this lower for high-demand events to keep inventory moving, or higher if your checkout involves many questions.
Attendee information collection
Choose how attendee information is gathered:
- Per ticket — collects attendee details for each ticket purchased. Use this when you need to know who each attendee is (e.g. for name badges, per-person check-in).
- Per order — uses the order details for all attendees; attendee names and emails match the buyer’s information. Simpler for the buyer when one person purchases multiple tickets.
New events take this from Default attendee information collection in your organizer’s Event Defaults, which starts on Per order for new organizers. Recurring events always start on Per order. You can switch either way at any time.
The same choice appears at the top of the event’s Registration Questions page as Attendee details collection. Changing it in one place changes it in the other.
Allow buyers to copy their details to all attendees
When collecting details per ticket, buyers get a shortcut for reusing their own name and email:
- With one attendee, a checkbox: Copy details to first attendee
- With two or more, a Copy my details to: control with None / First attendee / All attendees
Either control stays disabled until the buyer has filled in their own details.
This setting is on by default. Turning it off removes only the All attendees option — buyers can still copy to the first attendee, and the rest must be entered individually.
Post Checkout message
A custom message shown after a successful purchase — next steps, links to join a group, parking instructions, or anything else attendees need right away.
It appears under an Additional Information heading on the order summary page and in the standard order confirmation email. It is only shown once the order completes successfully, so orders awaiting payment will not see it. If you use a custom order confirmation email template, the message only appears if the template includes the post checkout message token, and then it appears on orders still awaiting payment too.
Pre Checkout message
A message shown on the checkout form, where the customer enters their details, just above the button to continue. Useful for:
- Important information about the event
- Terms they should be aware of before purchasing
- Reminders about what is included with their ticket
Show marketing opt-in checkbox
Displays a checkbox at checkout allowing customers to opt in to receive marketing communications from the event organizer. New events take this from Show marketing opt-in checkbox by default in your organizer’s Event Defaults, which is on unless you’ve changed it.
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