Managing Your Team

You can invite other people to your Hi.Events account to help manage your events. Each team member can access the dashboard and perform actions based on their assigned role.

How to Get There

1. Click your profile icon and go to Account Settings
2. Click the Users tab

The Users tab is only visible to Admin users. Organizers won’t see it.

Inviting a Team Member

1. Click Invite User
2. Enter their First Name (required) and Last Name
3. Enter their Email
4. Select a Role — defaults to Admin
5. Click Invite Team Member

They will receive an email with a link to accept the invitation and set up their account.

Team Roles

• Admin — full access to events and account settings
• Organizer — can only manage events and products. Organizers cannot manage users, account settings or billing information, and cannot delete events or organizers or connect a Stripe account

Managing Team Members

The users table shows each member’s role, last login, status, and whether they have Two-factor authentication turned on.

Open the ⋮ menu next to a user. For an active team member the options are:

• Edit user — change their name, role, or status
• Reset two-factor — only shown when they have two-factor authentication on (see below)

For someone who hasn’t accepted their invitation yet, you also get:

• Resend invitation — send the invitation email again
• Revoke invitation — cancel a pending invitation

There is no “remove user” option for an active team member. To revoke someone’s access, open Edit user and set Status to Inactive — inactive users cannot log in. You can set them back to Active at any time.

The account owner’s role and status can’t be changed by anyone.

Requiring Two-Factor Authentication

Admins can require everyone on the account to use two-factor authentication when they sign in. Turn on the Require two-factor authentication switch at the top of the Users tab. The card also shows how many active members already have it on.

• You need two-factor authentication on your own profile before you can turn the switch on
• Members who haven’t set it up are asked to the next time they use Hi.Events, and can’t do anything else until they have. Hi.Events asks you to confirm before turning it on if anyone isn’t set up yet
• Once it’s required, members can’t turn two-factor authentication off on their own profile

Resetting a Member’s Two-Factor Authentication

If a team member loses their phone and their recovery codes, an admin can reset two-factor authentication for them:

1. Confirm it’s really them, for example by phone or in person. Anyone who resets 2FA lets the account be accessed with only the password
2. Open the ⋮ menu next to their name and click Reset two-factor
3. Click Reset two-factor to confirm

They can then sign in with just their password, and they’re emailed about the change. If your account requires two-factor authentication, they’re asked to set it up again straight away.

You can’t reset your own two-factor authentication, and only the account owner can reset the owner’s. If the person belongs to other Hi.Events accounts as well, or nobody on your account can reset it, email [email protected].

Tips

• Add your core team early so everyone can help manage the event
• Use the Organizer role for volunteers or part-time staff who do not need account-level access
• Require two-factor authentication if more than a couple of people can sign in. One reused password is all it takes to reach your payout settings

Last updated 9 October 2026