Early accessReserved seating

Row C, seats 13 and 14.
Picked by the buyer.

Draw your venue once and price it by section. Buyers pick the exact seats they want on a laptop or a phone, and the row and number are printed on their ticket.

Request early accessTry the seat map ↓

We're rolling seating out to a small group of organizers first. Tell us about your event and we'll switch it on for your account.

Designing a theatre seat map in Hi.Events, pricing it by band, and a buyer choosing two seats.

Every frame is a screenshot of the app, selling a play at a fictional theatre in Galway.

3,000seats on a single map
20price bands per map
20areas, for stalls, circle and balcony
5venue templates to start from
Design

Start from a room like yours

Pick a theatre, banquet, club, conference or thrust layout and change what you need, or start from an empty plan. Draw curved rows, round and long tables, standing areas, the stage and the bar.

  • Row letters and seat numbers the way your venue does them, odd and even included
  • Wheelchair spaces and companion seats, marked on the map
  • Stalls, circle and balcony as separate areas
  • Save it once and use it for every event in that room
The Create a seat map dialog in Hi.Events, offering theatre, banquet, club, conference and thrust templates.
Pricing

Price the room by section

Group seats into price bands and link a ticket to each one. A band can carry more than one ticket, so the same seat can sell as adult or concession, and you can change a band's price for one event without touching the ticket.

  • Stop buyers leaving a single empty seat
  • Set a limit on seats per order
  • Let buyers move to another free seat after booking
Linking the Premium stalls, Stalls and Balcony tickets to their price bands for The Paper Orchard.
Try it

Pick a seat

A small version of the map your buyers see. Click a few seats, or ask for the best ones together.

Stage
Premium €48.00Stalls €36.00Rear stalls €24.00TakenYours
Buying

Just as easy on a phone

On a small screen the map opens full size, with a list view for anyone who would rather scroll rows than pinch and zoom. Or they say how many seats they need, and Hi.Events finds the best ones nearest the stage, side by side wherever it can.

  • If someone takes a seat first, the next buyer can ask for similar seats
  • Seats are held for the length of checkout
  • The seat is on the ticket, the confirmation email and your attendee list
On a phone, asking Hi.Events to find the best two seats together and going to checkout.
On the night

Hold seats back. Print the house.

See which seats are sold, in someone's basket or held, date by date. Hold seats for the sound desk or the press with a reason attached, then print the house for front of house.

The seat sales view for The Paper Orchard, with sold, in-basket and held-back seats.

Seat sales. Click a sold seat to see who is sitting in it, or Shift-drag to hold a block back.

The printable house map, with options for paper size, ink saver and held-back seats.

Print the house. A4 or Letter, sales status or a plain house map, with an optional page of attendee names.

Box office

Selling at the door too?

The box office sells from the same map on a tablet or phone. Door staff tap seats or ask for the best available, and take cash or cards on a Stripe reader.

See the box office ›
The Hi.Events box office on a tablet, with two rear bench seats picked on the seat map.
In the box

Everything in reserved seating

Designer

  • Straight or curved rows, with aisles
  • Round and long tables
  • Standing areas with a capacity
  • Stages, bars, entrances, pillars and walls
  • Your own row letters and seat numbering
  • Undo, align and duplicate

Buying

  • Map view and list view
  • Best available seats, together
  • Wheelchair spaces and companion seats
  • Seat notes, such as restricted view
  • Several ticket types in one band
  • Works in the checkout on your own site

Rules

  • No single empty seats left behind
  • A limit on seats per order
  • Seat changes after booking, if you allow them
  • Seats held for the length of checkout

On the night

  • Hold and release seats, with a reason
  • A printable house map
  • Seating sales by band and area, with CSV
  • Move an attendee to another seat
  • Seat on tickets, emails and exports
  • Each date of a recurring event sells on its own
FAQ

Reserved seating, answered

Can I use reserved seating today?
Reserved seating is in early access. We are switching it on for a small group of organizers first, so email [email protected] with a few lines about your event and venue, and we will turn it on for your account.Request early access →
What does reserved seating cost?
There is no separate charge for seating. A seated ticket is priced like any other ticket on Hi.Events Cloud: 1.25% + $0.60 per paid ticket, and nothing on free tickets.See pricing →
Can I draw a map of my own venue?
Yes. Start from a theatre, banquet, club, conference or thrust template, or from an empty plan, and draw rows, tables, standing areas and stage objects in the designer. A map can hold up to 3,000 seats across up to 20 areas, and you can reuse it for every event in that room.Designing seat maps →
Can the same seat be sold at more than one price?
Yes. Seats belong to price bands, and each band can have several tickets linked to it, such as adult and concession. Buyers choose the ticket type for each seat. You can also change a band's price for one event without editing the ticket.
How long are seats held while someone checks out?
For as long as their checkout is reserved: 15 minutes unless you change the order timeout in the event settings. If the order expires or is cancelled, the seats go back on sale. A refund frees the seats when you also cancel the order.
Does it work with recurring events?
Yes. A recurring event uses one seat map, and every date sells its seats separately. When you hold seats back you can apply the hold to one date, a few dates, or all upcoming dates.
How do wheelchair spaces work?
Mark any seat as a wheelchair space or a companion seat in the designer. Buyers see what each one is before they choose it, and a companion seat can only be booked together with a wheelchair space.
Can buyers change their seat after booking?
If you turn it on, yes. From their order page, buyers can move to another free seat in the same band until the event starts, as long as they haven't checked in. Organizers can move any attendee to any free seat.
Can I sell reserved seats at the door?
Yes. The Hi.Events box office shows the same seat map on a tablet or phone, with best available seats, warnings before selling a held-back seat, and card payments on a Stripe reader.The box office →
Is reserved seating in the self-hosted version?
On Hi.Events Cloud it is in early access, at no extra charge. If you self-host, it is a paid add-on to a licence and is not part of the free version.Enterprise features →

Open the house

Reserved seating is in early access. Tell us about your event and venue, and we'll switch it on for your account.

Request early access

Free events cost nothing. Paid tickets are 1.25% + $0.60, with no monthly fee and no contract — see the full pricing.