Sending Messages to Attendees
Send announcements, updates, or reminders directly to your attendees from within Hi.Events.
How to Get There
- Open your event
- Click Messages in the left sidebar (under Guest Management)
Before You Can Send
Two things have to be in place before the compose form appears at all:
- Your account email must be verified
- Your account must be verified by connecting a Stripe account. Until then you’ll see a “Connect Stripe to enable messaging” notice with a link to your organizer’s Payouts settings
Sending a Message
- Click Compose
- For recurring events, optionally pick an Occurrence — leave it empty to send to all occurrences
- Choose your Recipients:
- Attendees with a specific ticket — then select the tickets
- All attendees of this event
- Order owners with a specific product — then select the products, and which Order statuses to include (Completed, Awaiting offline payment)
- Write your Subject and Message
- Choose Send now or Schedule for later
- Tick I confirm this is a transactional message related to this event — the send button stays disabled until you do
- Click Send Message
Messages are delivered as emails to the attendees matching your criteria.
You can also message a single person directly: open an order from the Orders page or an attendee from the Attendees page and message them from there.
Scheduling, Test Sends and Copies
Switch to Schedule for later to pick a preset (1 week before, 1 day before, 1 hour before, 1 day after the start date, 1 day after the end date) or a custom date and time. Scheduled times are shown in the event’s timezone. Scheduled messages can be cancelled from the Messages page before they go out.
The dropdown arrow next to the send button has two extra options:
- Send as test — sends only to you so you can check the formatting
- Send me a copy — sends you a copy alongside the real recipients
Sending Limits
Every account is on a messaging tier that limits:
- how many messages you can send in a 24-hour period
- how many recipients a single message can have
- on lower tiers, whether your messages can contain links at all
If you exceed a limit the send is rejected and the dialog tells you which limit you hit. Contact support (the address is shown in the compose window) if you need your limits raised.
Message Review
To prevent spam, some messages are held for a quick manual review before they’re sent — this mainly affects newer accounts and newer events (for example, before you’ve connected Stripe, before your first paid order, or within the first 24 hours of creating the event). If your message is held, it will show a pending status and be delivered once approved; scheduled messages still go out at their scheduled time if approved before then. Established accounts send without review.
Messages must be transactional — related to an event the recipient has a ticket for. Promotional email may result in account suspension.
When to Use Messages
- Event updates — time changes, venue changes, or other logistics
- Reminders — a day-before reminder with what to bring or how to get there
- Post-event follow-up — thank attendees and share photos, surveys, or future event links
- Targeted communications — send different messages to different ticket types (e.g. VIP-only updates)
Tips
- Keep messages concise and relevant
- Use the subject line wisely — it determines whether attendees open the email
- You can view sent messages from the Messages page