Invoices and Receipts
Hi.Events can generate invoices for orders, for buyers who need documentation for expense reports, accounting, or tax purposes.
Enabling Invoicing
Invoicing is off by default and is enabled per event:
- Go to Event Settings
- Select Payment & Invoicing in the settings menu
- Under Invoice Settings, turn on Enable Invoicing. The rest of the invoice settings appear once it’s on
- Fill in at least Organization Name and Organization Address, then click Save
Once enabled, an invoice is generated for each new order when it completes (and for orders awaiting an offline payment). Orders placed before you turned it on don’t get one, and neither do attendees you add manually.
What’s on an Invoice
The invoice header shows:
- Invoice Number
- Date Issued
- Due Date — only shown on unpaid invoices when you’ve set a payment due period
- Amount Paid or Amount Due
- Status — a Paid or Unpaid badge. Invoices for offline orders start as Unpaid and switch to Paid when you mark the order as paid
The document also shows your organization details, the buyer’s name, email and billing address (if collected), line items (product names, quantities and prices), taxes and fees, the total, and any tax details or notes you configure.
Customization
Invoice settings live on the same Event Settings → Payment & Invoicing section:
- Document Label — replaces the word “Invoice” on the document
- Number Prefix — e.g.
INV-. Letters, numbers and hyphens only, up to 10 characters - First Invoice Number — the starting number (1 if left blank). It has no effect once the event has invoices
- Payment Due Period — number of days allowed for payment. Leave blank to omit payment terms; otherwise it sets the invoice Due Date on any unpaid invoice
- Organization Name and Organization Address — shown as the seller. Both are required when invoicing is enabled — you can’t save the settings with them blank
- Tax Details — e.g. your VAT or tax registration number, shown at the bottom of every invoice
- Invoice Notes — optional free text shown on every invoice
How numbering works
Invoice numbers are sequential per event. The first invoice for an event is your prefix plus the First Invoice Number. Each invoice after that takes the digits from the most recent invoice number for that event and adds one — so INV-100 is followed by INV-101. (For this reason, avoid putting digits in the prefix itself.) Changing the First Invoice Number later has no effect once an event has invoices.
Accessing Invoices
- Buyers receive the invoice as a PDF attachment on the order summary email, and can download it from their order summary page.
- Organizers can download it from the Orders page — either via the Invoice #… link in the Order Details column, or the Download invoice action in the order’s ⋮ menu. Downloading needs the Can see financials permission.
Tips
- Have your organization name and address ready when you enable invoicing — they’re required, and they appear on every invoice
- Attendees requesting invoices for business expenses can get the PDF from their order confirmation email or order summary link
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