Invoices and Receipts

Hi.Events can generate invoices for orders. These are useful for attendees who need documentation for expense reports, accounting, or tax purposes.

Enabling Invoicing

Invoicing is off by default and is enabled per event:

1. Go to Event Settings
2. Select Payment & Invoicing in the settings menu
3. Turn on invoicing

Once enabled, an invoice is generated for each order when it completes (and for orders awaiting an offline payment).

What’s on an Invoice

The invoice header shows:

• Invoice Number
• Date Issued
• Due Date — only shown on unpaid invoices when you’ve set a payment due period
• Amount Paid or Amount Due
• Status — a Paid, Unpaid or Void badge

The body shows your organization details, the buyer’s billing details, line items (product names, quantities and prices), taxes and fees, the total, and any tax details or notes you configure.

Customization

Invoice settings live on the same Event Settings → Payment & Invoicing section:

• Document Label — replaces the word “Invoice” on the document
• Number Prefix — e.g. INV-
• First Invoice Number — the starting number. This cannot be changed once invoices have been generated
• Payment Due Period — number of days allowed for payment. Leave blank to omit payment terms; otherwise it sets the invoice Due Date on any unpaid invoice
• Organization Name and Organization Address — shown as the seller. Both are required when invoicing is enabled — you can’t save the settings with them blank
• Tax Details — e.g. your VAT or tax registration number, shown at the bottom of every invoice
• Invoice Notes — optional free text shown on every invoice

How numbering works

Invoice numbers are sequential per event. The first invoice for an event is your prefix plus the First Invoice Number. Each invoice after that takes the digits from the most recent invoice number for that event and adds one — so INV-100 is followed by INV-101. (For this reason, avoid putting digits in the prefix itself.) Changing the First Invoice Number later has no effect once an event has invoices.

Accessing Invoices

• Buyers receive the invoice as a PDF attachment on the order summary email, and can download it from their order summary page.
• Organizers can download it from the Orders page — either via the Invoice #… link in the Order Details column, or the Download invoice action in the order’s ⋮ menu.

Tips

• Fill in your organization details before enabling invoicing — they’re required, and they appear on every invoice
• Attendees requesting invoices for business expenses can get the PDF from their order confirmation email or order summary link