Online Events
Hi.Events supports online events — webinars, virtual conferences, livestreams, or any event without a physical venue. Attendees receive connection details after purchasing a ticket.
Marking an Event as Online
- Go to Event Settings
- Open the Location section
- Toggle This is an online event on
When enabled, the venue address fields are hidden and replaced with a connection details editor. An event is either online or in-person — if you switch back to in-person, you’ll pick or enter a venue instead.
Connection Details
Connection details are required for an online event — you cannot save the event with the field empty. Enter the information attendees need to join:
- Zoom, Google Meet, or other video link
- Passcodes or meeting IDs
- Instructions for joining
Connection details are shown to ticket holders only, as an “Online Event Details” card on three pages: the order summary page, the attendee ticket page (linked from the ticket email), and the printable ticket. They are not included in the body of any email.
They are also only shown once the order has completed successfully — an order still awaiting offline payment will not see them until you mark it as paid.
Running Something In-Person Too?
There is no combined online-plus-venue mode. If your event has both an in-person and an online audience, the simplest approach is to keep the event in-person (so the venue shows on the event page) and share joining instructions with online ticket holders another way — for example in the ticket description, a post-checkout message, or a message to attendees of a dedicated “Online” ticket type.
For recurring events, individual dates can override the event location — including being marked online with their own connection details — so a series can mix in-person and online sessions.