Taxes and Fees
Hi.Events lets you configure taxes and service fees that are applied to ticket purchases.
How to Get There
- Click your profile icon and go to Account Settings
- Click the Tax & Fees tab
Creating a Tax or Fee
- Click Add Tax or Fee
- Choose the Type: Tax (like VAT or GST) or Fee (like a booking or service fee)
- Choose the Calculation Type: Percentage (a percentage of the product price) or Fixed (a fixed amount per product)
- Enter a Name (e.g. “Sales Tax”, “Service Fee”, “VAT”)
- Enter the amount — the field is labelled Percentage Amount for percentage rates (maximum 100) or Amount for fixed rates
- Optionally add a Description
- Optionally turn on Apply this tax/fee to all new products — see below
- Save
Applying to Products
You can assign a tax or fee to specific ticket types when creating or editing products (the Taxes & fees row in the product form). Each product can have multiple taxes and fees applied.
If you turn on Apply this tax/fee to all new products when creating it, every product you create or duplicate from then on has it selected automatically. You can still override this on any individual product — but be aware that this setting changes what buyers are charged on newly created tickets.
How Taxes Are Calculated
Taxes and fees are always added on top of the price you set. If you price a ticket at $100 with a 10% tax, the buyer is charged $110 — you keep $100 and $10 is tax.
Fees are calculated first, then tax is applied to the price plus fees. So a $100 ticket with a $5 fee and a 10% tax works out as:
- Fee: $5.00
- Tax: 10% of ($100 + $5) = $10.50
- Buyer pays: $115.50
A few other things to know:
- Fixed amounts are charged per unit. A $0.50 fixed fee on an order of 4 tickets adds $2.00.
- Free items are never taxed. If a product’s price is $0.00, no tax or fee is charged on it. When you add taxes or fees to a free product, the product form offers to remove them for you.
Price Display Mode
You can control how prices are shown to buyers, per event:
- Go to Event Settings
- Select Miscellaneous in the settings menu
- Choose a Price display mode:
- Include tax and fees in the price — buyers see the final total up front (e.g. $110)
- Show tax and fees separately — buyers see the base price with tax and fees itemized at checkout (e.g. $100 + $10 tax)
This setting only changes the display — the amount charged and the amount you receive are the same either way.
Tips
- Check your local tax regulations to determine the correct rate
- Use clear names so attendees understand what they are being charged
- Taxes and fees are configured at the account level and available to all events