Managing Capacity
Capacity management lets you set limits on how many attendees can attend your event or specific parts of it. You can create shared capacity groups that span multiple products.
How to Get There
- Open your event
- Click Capacity Management in the left sidebar (under Guest Management) — the page is titled Shared Capacity Management
How Capacity Works
There are two levels of capacity control:
Per-Product Limits
When creating a ticket or general product, you can set a Quantity Available. Once that many are sold, it shows as sold out.
Shared Capacity Groups
A capacity group lets multiple products share a single pool of availability. Groups can include both tickets and general products. For example, if your venue holds 500 people, you can create a capacity group of 500 and assign both “General Admission” and “VIP” tickets to it. Once 500 total are sold across both, everything in the group shows as sold out.
Creating a Capacity Group
- Click Create Capacity Assignment
- Enter a Name (e.g. “Main Hall”, “Day 1”)
- Set the Capacity — the maximum number of attendees. Leave it blank for unlimited, which lets you track usage without ever blocking sales
- Under What products should this capacity apply to?, select the products (tickets and general products) that share the pool
- Choose a Status:
- Active — stops product sales when the limit is reached
- Inactive — tracks sales but does not stop them when the limit is reached
Use Cases
- Venue capacity — ensure you do not oversell beyond what the space can hold
- Multi-day events — set separate capacity for each day
- Session tracking — limit attendance for specific workshops or breakout sessions
- Tiered access — VIP and general tickets sharing the same total capacity
- Equipment or add-ons — limit a general product such as parking passes or meal vouchers
Recurring Events
Capacity Management applies to single events. Recurring events work differently: each date carries its own capacity, set from the Occurrence Schedule page, and each ticket’s quantity can be allocated per date or shared across all dates. Whichever of the two limits is lower is what a date can sell, and a single date can override both. See Capacity and Ticket Allocation.
Only tickets count toward a date’s capacity; general products don’t.
Tips
- A product can belong to several capacity groups at once. When it does, the most restrictive group determines how many are still available, and a sale counts against every group the product belongs to
- Only Active groups block sales — Inactive ones just track usage
- The capacity group limit is independent of the per-product quantity limit — both apply
- Monitor usage on the Capacity Management page itself, where each group shows a used/capacity progress bar