Using Webhooks with Hi.Events

Webhooks allow you to connect Hi.Events with other services, automatically triggering actions when specific events occur. This enables powerful automation possibilities for your event management.

What Can Webhooks Do?

With webhooks, you can automatically:

Update external CRM systems when attendees register
Sync orders with accounting software
Send custom notifications through Slack or other platforms
Create personalized marketing campaigns based on ticket purchases
Track check-ins in real-time
Generate custom reports

Common integrations include Zapier, Make.com (formerly Integromat), and custom applications.

Available Webhook Events

Product Events

product.created - Triggered when new tickets or products are created
product.updated - Fires when product details change
product.deleted - Triggered when products are removed

Order Events

order.created - New order placed
order.updated - Order details modified
order.marked_as_paid - Order payment confirmed
order.refunded - Refund processed
order.cancelled - Order cancelled

Attendee Events

attendee.created - New registration
attendee.updated - Attendee details changed
attendee.cancelled - Registration cancelled

Check-in Events

checkin.created - Attendee checked in
checkin.deleted - Check-in record removed

Setting Up a Webhook

1. Start webhook creation

Click "Add Webhook" to begin setup.

Add Webhook button in the dashboard — Click Add Webhook to start

2. Enter webhook URL

Provide the URL where Hi.Events should send event data.

Webhook URL input field — Enter the URL provided by your integration service

3. Select event types

Choose which events should trigger the webhook.

Event type selection interface — Select the events you want to monitor

4. Create the webhook

Finalize your webhook configuration.

Create Webhook button — Click Create Webhook to activate

Testing Your Webhook

1. Create a test attendee

Add a new attendee to trigger the webhook.

Adding test attendee details — Enter test attendee information

2. Verify webhook delivery

Check the webhook logs to confirm successful delivery.

Webhook success confirmation — Confirm webhook was triggered successfully

3. Review webhook logs

Examine the payload and response details.

Webhook logs view — Review detailed webhook logs

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Best Practices

Test webhooks thoroughly before relying on them
Monitor webhook delivery logs regularly
Implement proper error handling in your receiving service
Consider using a service like Zapier for easier integration

Common Use Cases

CRM Integration

Automatically add attendees to your mailing list
Update customer records with purchase history
Track engagement across events

Marketing Automation

Trigger welcome emails for new registrations
Send custom follow-ups based on ticket types
Create targeted campaigns for specific attendee segments

Business Intelligence

Track sales in real-time
Monitor check-in patterns
Generate custom reports

Operations

Sync inventory with external systems
Alert staff about important changes
Automate customer support workflows

Creating a Check in List Licencing