Setting Up Check-in
Check-in lists let you track who arrives at your event. Every event gets a default check-in list automatically, and you can create more for different entrances, sessions, or days.
How to Get There
- Open your event
- Click Check-In Lists in the left sidebar (under Guest Management)
Creating a Check-In List
- Click Create Check-In List
- Give the list a Name (e.g. “Main Entrance”, “VIP Door”, “Day 2”)
- Leave Apply to all tickets on, or turn it off and select which tickets this list covers
- For recurring events, choose an Occurrence or leave it empty to cover all dates
- Expand Advanced options to add a description for check-in staff, set an activation and expiration date, and adjust the privacy switches (see below)
- Click Create Check-In List
A Check-In List Created 🎉 confirmation then appears with the shareable link — use Copy to grab it, or Open Check-In Page to try it. Staff don’t need an account to use the link. Open it on any phone or tablet.
Staff Privacy Controls
Because the check-in link works without a login, each list controls what staff who open the link without signing in can see about attendees. Under Advanced options you’ll find:
- Attendee notes — internal notes on the attendee’s ticket
- Question answers — answers provided at checkout
- Order details — order number, purchase date, and the purchaser’s email
All three are off by default. Turn on only what door staff actually need — anything you enable is visible to everyone holding the check-in link.
Logged-in team members always see everything, regardless of these switches.
The Check-In App
The check-in page has three tabs:
- Scan — check people in with the device camera, or plug in a USB barcode scanner. Includes sound and vibration feedback and a list of recent scans.
- Search — look up attendees by name and tap to check them in or out. Orders awaiting offline payment can only be checked in if you’ve allowed it in your event settings.
- Stats — live progress: checked-in vs total, remaining, check-in rate over the last few minutes, and per-ticket-type progress bars.
Each attendee can be checked in once per list — scanning the same ticket again shows an “already checked in” notice.
Check-in Needs an Internet Connection
Check-in works online only. If the device loses connectivity an Offline badge appears and check-ins and check-outs fail with “You are offline” — there’s no offline queue that syncs later. Make sure your venue has reliable Wi-Fi or mobile data at the door.
Undoing a Check-In
If someone is checked in by mistake, tap Undo on the confirmation, or find them in Search and check them out.
Recurring Events
For a list covering all dates, the app includes a date filter so door staff only see attendees for the session they’re working. Stats follow the selected date too.
Tips
- Create separate lists for different areas or sessions
- Leave the privacy toggles off unless door staff genuinely need the extra details — the check-in link works without a login
- Monitor the Stats tab during arrival to see throughput in real time