Hi.Events Self-Hosted Multi-Tenant License Agreement

📋 TL;DR - What You're Getting

✅ Your Rights:

  • Perpetual license - Pay once, use forever (no renewals)
  • Two major versions - Current version + next major version included
  • Unlimited everything - Unlimited customers, revenue, domains, instances
  • Full SaaS rights - Run a public ticketing platform for your clients
  • You own your modifications - Keep full rights to your customizations
  • White-label friendly - Remove our branding, use yours

🚫 Key Restrictions:

  • Can't redistribute - Don't sell/share the software itself
  • Can't transfer license - Without our written approval
  • Version limit - Need to buy upgrade for versions beyond the two included
  • No illegal use - Standard prohibitions on harmful activities

⚖️ Key Legal Points:

  • You're responsible - For hosting, security, backups, End User support
  • You're the data controller - Must handle GDPR/privacy compliance
  • Software "as is" - No warranties; liability capped at license fee paid
  • Updates optional - We may provide updates at our discretion
  • Small disputes → Courts - Under €25k goes to Dublin courts
  • Big disputes → Arbitration - €25k+ goes to ICC arbitration in Dublin

Not legal advice. This summary is for convenience only. The full agreement below is the legally binding document.

Example License: This is an example of a perpetual Multi-Tenant license agreement. Actual terms and conditions vary depending on the license type (current version vs. perpetual) and specific agreements. Contact licence@hi.events for your specific license terms.

Effective Date: November 14, 2025

This Self-Hosted Multi-Tenant License Agreement ("Agreement") is a legally binding contract entered into by and between Hi.Events Ltd. ("Licensor"), a private limited company incorporated in Dublin, Ireland (Company Number: 795885), and the entity or individual purchasing the self-hosted Multi-Tenant license ("Licensee"). By purchasing, downloading, installing, accessing, or using Hi.Events software (the "Software"), Licensee explicitly and irrevocably agrees to be bound by all terms and conditions of this Agreement without exception or reservation, subject to the payment of all applicable fees.

1. Definitions

"Software" means the Hi.Events software provided under this license in all forms, including source code, object code, documentation, and any related updates, patches, or enhancements provided by Licensor.
"Licensor" means Hi.Events Ltd., its affiliates, successors, and assigns.
"Licensee" means the entity or individual that has purchased this license.
"Hosting Environment" means any server, VPS, cloud service, or infrastructure operated or controlled by Licensee where the Software is hosted.
"Licensed Instance" means an installation of the Software operated by Licensee under this Agreement.
"Covered Versions" means the major version purchased by Licensee (e.g., v2.x) plus one subsequent major version (e.g., v3.x), including all minor updates.
"Version Upgrade" means a paid upgrade required to use major versions beyond the Covered Versions.
"Support Services" means optional technical support as described in Section 8.
"Modifications" means any changes, enhancements, derivative works, or custom features created by Licensee.
"Intellectual Property" means all of Licensor's copyrights, trademarks, patents, trade secrets, and related rights.
"End Users" means Licensee's customers or clients who use Licensee's hosted implementation of the Software.

2. License Grant and Scope

Subject to full compliance with this Agreement, Licensor grants Licensee a perpetual, limited, non-exclusive, non-transferable, non-sublicensable license to:

  • Install and operate unlimited Licensed Instances on Licensee-controlled infrastructure;
  • Serve unlimited End Users, organizations, domains, and events;
  • Provide a fully public SaaS where customers may self-register;
  • Modify the Software solely for Licensee's internal use and operation of the Licensed Instances;
  • Receive updates, patches, and bug fixes for the Covered Versions as they are released by Licensor;

This license does not grant rights to major versions outside the Covered Versions. Those require a Version Upgrade.

3. Licensee Responsibilities

  • Licensee is fully responsible for hosting, security, configuration, backups, and maintenance;
  • Licensee must comply with applicable laws (including GDPR/CCPA);
  • Licensee must support their own End Users — Licensor provides no End User support;
  • Licensee must ensure modifications do not compromise stability or security;
  • Licensee must prevent unauthorized access or distribution of the Software.

4. License Restrictions

  • Licensee may not redistribute, sell, sublicense, lease, or publish the Software;
  • Licensee may not transfer this license without written consent from Licensor;
  • Licensee may not reverse engineer except where legally required;
  • Licensee may not remove notices except as allowed for white-labeling;
  • Licensee may not use versions beyond the Covered Versions without a Version Upgrade.

4.1 Prohibited Uses

  • Illegal or fraudulent activities;
  • Hate speech, violence, harassment, or exploitation;
  • Activities violating export controls or sanctions;
  • Activities that would materially damage Licensor's reputation or brand.

5. Hosting and Infrastructure

  • Licensor does not provide hosting services;
  • Licensee bears all hosting and operational costs;
  • Licensor is not liable for hosting failures.

6. Third-Party Services

  • Third-party integration availability is not guaranteed;
  • Issues caused by third-party services are not Licensor's responsibility.

7. Data Protection

  • Licensee is the Data Controller;
  • Licensee must comply with applicable privacy laws;
  • Licensor acts as Data Processor only if support requires access and a DPA is signed.

8. Support and Updates

  • Updates may be provided at Licensor's discretion;
  • No automatic updates for self-hosted installations;
  • Enhanced support requires a paid agreement;
  • Support covers unmodified Software only unless otherwise agreed.

9. Intellectual Property and Modifications

The Software remains the exclusive property of Licensor. This Agreement grants a right to use, not ownership.

9.1 Ownership of Modifications

Licensee retains full ownership of all Modifications they create. Licensor does not receive any rights to Licensee's Modifications unless Licensee explicitly provides written consent.

Modifications do not grant Licensee ownership or rights to the underlying Software.

9.2 White-Labeling

Licensee may remove Licensor's branding from the user interface and apply their branding. Required notices within source code may not be removed.

10. License Term and Termination

This license is perpetual unless terminated as described below.

Licensor may terminate immediately for:

  • Material breach of the Agreement;
  • Unauthorized distribution of the Software;
  • Violation of prohibited uses;
  • Breach of confidentiality;
  • Failure to comply after 30 days' written notice.

Upon termination, Licensee must delete all copies of the Software within five (5) business days. Email notification is sufficient notice.

11. Backup and Data Security

  • Licensee is solely responsible for backups of Software and data;
  • Licensee must maintain reasonable security controls;
  • Licensor is not liable for data loss or breaches in Licensee's environment.

12. Warranty Disclaimer

THE SOFTWARE IS PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND.

13. Limitation of Liability

Licensor's total aggregate liability is limited to the amount paid for the license.

14. Indemnification

Licensee must indemnify Licensor against claims arising from Licensee's hosting, usage, modifications, or breach of this Agreement.

15. Force Majeure

Neither party is liable for delays caused by events beyond reasonable control.

16. Compliance Verification

Licensor may request annual verification of compliance. Licensee must provide requested information within 30 days.

17. Confidentiality

Both parties must protect the other's Confidential Information. Obligations last five (5) years except for trade secrets, which survive indefinitely.

18. Governing Law and Dispute Resolution

This Agreement is governed by the laws of Ireland without regard to conflict of law principles.

  • Disputes under €25,000 EUR: Parties agree to attempt good faith negotiation for 30 days. If unresolved, disputes may be pursued in the courts of Dublin, Ireland, which shall have exclusive jurisdiction.
  • Disputes €25,000+ EUR: Shall be finally settled by arbitration administered by the International Chamber of Commerce (ICC) under its Rules of Arbitration. One arbitrator, Dublin location, English language.

Nothing herein prevents Licensor from seeking injunctive or equitable relief in any court of competent jurisdiction to protect its Intellectual Property rights or prevent irreparable harm.

19. Assignment and Transfer

Licensee may not transfer this license without written consent. Licensor will not unreasonably withhold consent for mergers or acquisitions where the acquiring party is not a direct competitor and agrees to be bound by this Agreement.

20. Amendment and Waiver

Material changes to this Agreement require a written signed amendment by both parties. No waiver is effective unless written and signed. No waiver of any breach constitutes a waiver of any other breach.

21. Version Upgrades

To use major versions beyond Covered Versions, Licensee must purchase a Version Upgrade from Licensor at then-current pricing. Contact sales@hi.events for availability and pricing.

22. Severability

If any provision of this Agreement is held invalid or unenforceable, the remainder shall remain in effect and the invalid provision shall be reformed to reflect the parties' original intent to the maximum extent permitted by law.

23. Entire Agreement

This Agreement constitutes the entire understanding between the parties and supersedes all prior agreements, whether written or oral. This Agreement prevails over any conflicting terms in purchase orders or other business forms.

24. Notices

All notices must be in writing and sent by confirmed email or registered mail to the addresses specified by each party. Notices are deemed received when confirmed by email or three (3) business days after mailing.

25. Contact Information

Hi.Events Ltd.
Company Number: 795885
Dublin, Ireland
Licensing: licence@hi.events
Support: support@hi.events
Sales: sales@hi.events
Date Last Revised: November 14, 2025

By purchasing or using the Software, Licensee acknowledges that it has read, understood, and agrees to be bound by this Agreement.